Shipping Information

Shipping Information - Voltna

At Voltna, we’re thrilled to offer FREE shipping on all orders, ensuring your experience with us is as seamless and cost-effective as possible.

Order Processing Times

Once your order is placed, please allow 1-3 business days for processing and dispatch. An order is considered dispatched when it is handed to our shipping carrier and is en route to your chosen delivery address. During peak times and holidays, processing may take up to 7 business days.

Estimated Shipping Times

The estimated delivery time for your package begins after dispatch and depends on various factors, most notably your location. Below are the estimated shipping times for some of our key regions:

🇺🇸 United States: 6-12 days
🇨🇦 Canada: 6-10 days

Please note that during busy seasons or holidays, shipping carriers may face delays in transit and tracking updates. If your order is shipped internationally, customs delays can also extend delivery times beyond the estimated period.

Order Changes and Accurate Shipping Details

It is crucial that your shipping details are accurate and complete when placing your order. Incorrect or incomplete shipping information may cause delays or result in the cancellation of your order. If there is an issue with your address, our support team will reach out to you by email within 3 business days for verification. If we do not receive a response within this time, we may have to cancel your order.

If you notice an error in your shipping information, please email us at support@voltnaofficial.com within 24 hours of placing your order. While we will do our best to accommodate changes, we cannot guarantee modifications after this timeframe.

Delayed Delivery

We understand that receiving your order on time is important, and we work hard to ship all orders quickly. However, delays can sometimes occur due to circumstances beyond our control, such as:

  • Unexpected courier delays or transit issues (e.g., weather or disruptions)

  • Product availability issues

  • Address verification or payment processing delays

If we experience any issues that affect your order's delivery, we will notify you as soon as possible. While we are not responsible for delays caused by external factors, we will do our best to keep you updated and assist in resolving any issues.

Lost or Stolen Packages

Once a package is handed over to our shipping carrier, we no longer have control over its delivery. If your package is lost or stolen, please contact us at support@voltnaofficial.com for assistance.

We recommend reaching out directly to the courier company to file a claim, as they often have specific processes in place for lost or stolen packages. We will also follow up with the courier on your behalf to provide any updates.

Please note that Voltna is not liable for lost or stolen packages during the shipping process. If the package cannot be located, we may offer a replacement, depending on the situation. 

Shipping Policy Changes

Voltna reserves the right to modify or update this Shipping Policy at any time, without prior notice. It is your responsibility to review the most current version before making a purchase. By purchasing and using Voltna products, you accept this policy, including any updates made to it.

We encourage our customers to periodically review this page for any changes. If you have any questions or concerns, please don't hesitate to contact us at support@voltnaofficial.com.